Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What does Drákos represent?

Drákos is more than a clothing brand. It's a symbol of strength, confidence, and personal power. We design pieces for those who dare to stand out and face the world with confidence.

2. What type of products does Drákos offer?

We offer high-quality clothing in categories such as t-shirts, sweatshirts, and hoodies, all with unique designs and created to combine style, comfort, and durability.

3. Do you ship internationally?

Yes, we ship worldwide. If you're in the Dominican Republic, we recommend using a courier to receive your orders from the United States.

4. How long does it take to receive an order?

Delivery times vary by location. Shipments within the U.S. typically take between 5 and 10 business days. If you use a courier service for the Dominican Republic, it will depend on your service provider's delivery time.

5. How can I track my order?

After processing your purchase, you'll receive an email with the tracking number and a link to track your shipment.

6. What is Drákos's return policy?

We accept returns within 30 days of purchase. The product must be unused, in its original packaging, and in perfect condition. You can read our full policy in the returns section.

7. Do you offer refunds without returning the product?

In certain specific cases, we offer refunds without the need for return. This may apply if the cost or logistics do not justify returning the product.

8. How do I know what size to choose?

You'll find a detailed sizing guide for each product. If you have any questions, please contact us and we'll be happy to help you find the perfect size.

9. What payment methods do you accept?

We accept credit and debit cards, as well as PayPal payments.

10. Do you offer limited edition products?

Yes, we launch exclusive and limited-edition collections for those looking for unique and special pieces. Follow our social media to stay up-to-date!

11. Do you offer free shipping?

We offer free shipping on orders over a specific amount, depending on your location. See our shipping policy for more details.

12. Can I cancel or modify my order after placing it?

You can cancel or modify your order as long as it hasn't been processed for shipping. Contact us as soon as possible at info@drakosprime.com for assistance.

13. What should I do if I receive a defective or incorrect product?

If your product arrives defective or isn't what you ordered, please contact us immediately. We'll help you resolve the issue with a replacement or refund, as needed.

14. How can I contact the Drákos team?

You can write to us at info@drakosprime.com or send us a message through our social media. We're here to help.